At Sartor & Co., we are committed to ensuring that every order is carefully prepared, securely packaged, and delivered with the level of service expected from a luxury fashion brand. This Shipping & Delivery Policy outlines our shipping procedures, estimated delivery times, and important information regarding domestic and international deliveries.

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Order Processing

Once your order has been successfully placed, you will receive an order confirmation via email.

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

During peak shopping periods, promotional events, or new collection launches, processing times may be slightly longer. We appreciate your patience and will always aim to dispatch your order as quickly as possible.

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Shipping Destinations

Sartor & Co. proudly ships throughout the United Kingdom and to a wide range of international destinations.

If your country is unavailable during checkout, please contact our Customer Care team for assistance.

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Estimated Delivery Times

Delivery estimates begin once your order has been dispatched.

United Kingdom

• Standard Delivery: 2–5 business days
• Express Delivery: 1–2 business days (where available)

International Orders

• Europe: 3–7 business days
• North America: 5–10 business days
• Asia & Middle East: 5–10 business days
• Australia & New Zealand: 7–12 business days
• Other international destinations: 7–15 business days

Delivery times are estimates only and may vary depending on customs clearance, local courier services, weather conditions, and other factors beyond our control.

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Shipping Costs

Shipping fees are calculated during checkout based on:

• Delivery destination
• Shipping method selected
• Order value
• Package size and weight

Any available free shipping promotions will be clearly displayed on our website.

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Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking information to monitor your shipment until it reaches its destination.

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Packaging

Every Sartor & Co. order is carefully packaged to protect your purchase during transit.

Where applicable, your order may include:

• Premium presentation packaging
• Protective dust bags
• Protective wrapping
• Authenticity materials
• Care information

Our packaging is designed to reflect the luxury experience associated with every Sartor & Co. purchase.

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Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other local charges may apply depending on your country’s regulations.

Unless otherwise stated at checkout:

• These charges are the responsibility of the customer.
• Sartor & Co. has no control over customs fees or import policies.
• We recommend checking with your local customs authority before placing an order.

Failure to pay customs charges may result in delayed delivery or the return of your shipment.

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Delivery Delays

While we work with trusted courier partners, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Customs inspections
• Severe weather
• Public holidays
• High shipping volumes
• Transportation disruptions
• Industrial action
• Natural disasters

We appreciate your understanding should such delays arise.

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Incorrect Shipping Information

Please ensure your shipping details are accurate before completing your purchase.

Sartor & Co. cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.

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Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact our Customer Care team within 48 hours of delivery or the expected delivery date.

Please include:

• Your order number
• Photographs of any damage (if applicable)
• A description of the issue

We will work with the shipping carrier to investigate and provide an appropriate resolution.

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Multiple Shipments

In some cases, your order may be shipped in multiple packages.

If this occurs, you will receive separate tracking information for each shipment where applicable.

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Refused Deliveries

If a shipment is refused or returned to us due to:

• Incorrect address
• Failure to pay customs charges
• Failure to collect the parcel
• Multiple unsuccessful delivery attempts

any return shipping fees, customs charges, or related costs may be deducted from your refund where permitted by applicable law.

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Delivery Responsibility

Ownership and risk of loss pass to you once your order has been delivered to the shipping address provided during checkout.

Please ensure someone is available to receive your package where required.

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Shipping Restrictions

Certain products may be unavailable for delivery to specific countries due to local regulations or courier restrictions.

We reserve the right to refuse or cancel orders where shipping is not legally or practically possible.

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Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our operations or legal requirements.

Any updates will be published on this page with a revised Effective Date.

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Contact Us

If you have any questions regarding shipping or your order, please contact:

Sartor & Co. Customer Care

Email: support@sartorandco.co,uk

Website: www.sartorandco.co,uk

Please include your order number in any correspondence so we can assist you promptly.

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Delivering Luxury with Care

At Sartor & Co., every order is prepared with the same attention to detail that goes into creating our collections. From secure packaging to reliable delivery, we are committed to ensuring your luxury purchase arrives safely, beautifully presented, and ready to be enjoyed.