At Sartor & Co., we take great pride in the craftsmanship and quality of every garment, handbag, and accessory we create. Our products are carefully designed using premium materials and are inspected before they leave our facilities. This Warranty Policy outlines the coverage provided for manufacturing defects and explains how to request warranty support.

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Our Commitment to Quality

Every Sartor & Co. product is crafted with exceptional attention to detail. We stand behind the quality of our workmanship and are committed to ensuring that our customers receive products that meet the highest standards of luxury and durability.

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Warranty Coverage

Sartor & Co. provides a 12-month limited warranty from the date of delivery against manufacturing defects in materials or workmanship.

This warranty applies only to products purchased directly from the official Sartor & Co. website or an authorised retailer.

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What Is Covered

Our warranty covers manufacturing defects such as:

• Faulty stitching resulting from manufacturing
• Defective zippers, buttons, or hardware
• Structural defects in handbags or accessories
• Manufacturing faults in seams or construction
• Defects in materials that occur under normal use
• Workmanship issues identified during the warranty period

If a manufacturing defect is confirmed, Sartor & Co. will, at its discretion:

• Repair the product,
• Replace the product with the same or a comparable item, or
• Issue a refund where repair or replacement is not reasonably possible.

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What Is Not Covered

This warranty does not cover:

• Normal wear and tear
• Scratches, scuffs, or fading from regular use
• Damage caused by accidents or misuse
• Improper storage or handling
• Damage caused by liquids, chemicals, perfumes, or cosmetics
• Damage caused by pets or sharp objects
• Alterations or repairs performed by third parties
• Damage resulting from failure to follow care instructions
• Natural ageing of leather, fabrics, or hardware
• Minor variations in colour, grain, or texture that are characteristic of premium natural materials

These are considered normal characteristics of luxury products and are not manufacturing defects.

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Clothing Warranty

For clothing, the warranty covers manufacturing faults such as:

• Defective stitching
• Faulty seams
• Manufacturing defects in buttons, zippers, or fasteners
• Fabric defects present under normal wear

The warranty does not cover:

• Shrinkage resulting from incorrect washing
• Damage caused by improper care
• Stains or discoloration
• General wear from regular use

Customers should always follow the care instructions provided with each garment.

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Handbag Warranty

For handbags, the warranty may cover:

• Faulty stitching
• Defective hardware
• Structural defects
• Manufacturing faults in handles or straps
• Faulty closures or fastening mechanisms

Natural leather variations, creasing, softening, and patina development are normal characteristics and are not covered under this warranty.

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Making a Warranty Claim

If you believe your product has a manufacturing defect, please contact our Customer Care team.

Please provide:

• Your order number
• Proof of purchase
• A description of the issue
• Clear photographs showing the defect

Our team may request additional information to assess your claim.

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Inspection Process

All warranty claims are carefully inspected by our quality assurance team.

Following inspection, we will determine whether the issue is covered under this Warranty Policy.

If approved, we will advise whether the product will be:

• Repaired,
• Replaced, or
• Refunded.

Inspection decisions are made at Sartor & Co.’s reasonable discretion.

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Shipping for Warranty Claims

If the warranty claim is approved:

• Sartor & Co. may cover the reasonable cost of return shipping where required.

If the claim is not covered:

• The customer may be responsible for return shipping costs.

We recommend using a tracked and insured shipping service when returning products for inspection.

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Warranty Limitations

This warranty:

• Applies only to the original purchaser.
• Is non-transferable.
• Applies only to products purchased through authorised sales channels.
• Does not extend the duration of your statutory consumer rights.

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Statutory Rights

This Warranty Policy is provided in addition to your legal rights under applicable consumer protection laws.

Nothing in this policy limits or excludes your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation.

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Product Care

To maximise the lifespan of your Sartor & Co. products, we recommend:

• Following all care instructions provided with your purchase.
• Storing handbags in their dust bags when not in use.
• Keeping products away from excessive moisture, direct sunlight, and extreme temperatures.
• Cleaning products using appropriate care methods and products.
• Avoiding overloading handbags or exposing garments to harsh chemicals.

Proper care will help preserve the appearance and longevity of your luxury items.

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Changes to This Warranty Policy

We reserve the right to update this Warranty Policy from time to time. Any changes will be published on this page with an updated Effective Date.

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Contact Us

If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact:

Sartor & Co. Customer Care

Email: support@sartorandco.co.uk

Website: www.sartorandco.co.uk

Please include your order number in all correspondence to help us assist you as quickly as possible.

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Our Promise

At Sartor & Co., luxury is defined by exceptional craftsmanship, timeless design, and unwavering quality. We are committed to standing behind every product we create and ensuring that our customers enjoy confidence in every purchase.